> ## Documentation Index > Fetch the complete documentation index at: https://site-ledger-cdn.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Ledger.com/Start®®® | Getting started — Ledger®® [Ledger.com/start](http://Ledger.com/start) introduces important concepts for understanding hardware wallet operations, protecting recovery details, and organizing cryptocurrency accounts. ![Image](https://mintcdn.com/site-ledger-cdn/JqNT1F3NMtGq3MHW/images/image.png?fit=max\&auto=format\&n=JqNT1F3NMtGq3MHW\&q=85\&s=c1a3a9a1ebd55c35b8d815393a83e365) # [Ledger.com/start](http://Ledger.com/start): A Guide to Checking Wallet Compatibility Before You Begin Choosing the right setup for a hardware wallet involves more than connecting a device to a computer. Users should understand which operating systems, connection methods, assets, and software features are supported before beginning. [Ledger.com/start](http://Ledger.com/start) provides a useful starting point for learning about device initialization, while compatibility checks help prevent confusion during everyday wallet management. ## Begin With the Correct [Ledger.com/start](http://Ledger.com/start) Instructions Visit [Ledger.com/start](http://Ledger.com/start) by typing the address directly into your browser. Make sure the website address is correct before following any setup instructions. Different Ledger hardware wallet models may have different features and connection methods. Select the guidance intended for your particular model rather than assuming that instructions for another device will apply. During genuine initialization, the device guides you through creating your own recovery phrase. Never use a phrase provided by another person. If a device arrives with an existing PIN or recovery phrase, stop and consult official Ledger guidance. ## Check Your Computer or Mobile Device Before installing compatible wallet software, review the operating system requirements for your device. An older computer or mobile operating system may not support every available software feature. Check the current official compatibility information instead of relying on outdated tutorials. Also consider the available connection method. Depending on the hardware model, the connection may use a supported USB cable or another compatible method. A cable that only provides power may not support data communication. If your device is not recognized, check the cable, connection port, and official troubleshooting instructions before assuming the hardware is faulty. ## Understand Software and Hardware Roles A hardware wallet and its companion software perform different roles. The hardware wallet protects private keys and allows users to approve supported operations. Compatible software provides an interface for viewing supported accounts, preparing transactions, and reviewing wallet activity. This distinction is important because installing an application does not automatically mean that every asset or feature is supported by your device. [Ledger.com/start](http://Ledger.com/start) helps users understand the setup journey, while official product documentation provides more detailed information about individual models and software capabilities. ## Confirm Asset Support Before Making Changes Before creating an account or transferring funds, check whether the intended asset is supported through your device and compatible software. Consider these points: * Is the asset supported by the relevant wallet software? * Does the selected account use the correct blockchain network? * Does the sending platform support that same network? * Are there any model-specific requirements? * Is the feature available in your current software version? Asset availability and network support can change, so use current official documentation when making these checks. ## Review Connection and Permission Requests During setup, software may request permissions needed for communication with the hardware wallet. Review these requests carefully. Avoid installing unknown browser extensions or third-party connection utilities. A website that promises to unlock extra wallet features may be designed to collect sensitive information. Never approve an unexpected request to reveal your recovery phrase. A genuine connection or compatibility check should not require you to submit your complete recovery phrase online. ## Troubleshoot Compatibility Problems Safely If your device does not connect, work through basic checks one at a time. First, reconnect the device and try a suitable data-capable cable. If possible, use another compatible port. Restart the companion software and check whether your operating system meets the current requirements. If the issue continues, consult official troubleshooting information for your exact device model. Do not download unofficial drivers, unknown repair applications, or remote-access tools suggested by strangers. These can create additional security risks. ## Keep Your Recovery Information Protected Compatibility checks should never involve sharing your recovery phrase. Keep the phrase offline, private, and protected against damage. Do not store it in a cloud document, email account, phone note, or computer file. If you need to replace or reset your device, read the official recovery instructions first. Do not erase an existing device until you understand the process and have confirmed that your backup is accurate and accessible. ## Conclusion Checking compatibility before setup can help users avoid unnecessary installation problems and unsupported transfers. Reviewing operating system requirements, connection methods, asset support, and model-specific instructions creates a more reliable starting point. [Ledger.com/start](http://Ledger.com/start) is a useful place to begin understanding hardware wallet setup. Combining its guidance with current official compatibility information can help users manage supported crypto accounts more confidently. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.